Terms of Service

1. Who we are

Compliant Receipts ("the Service") is operated by Smarter World e.U., a sole proprietorship registered in Vienna, Austria ("we", "us"). You can reach us at [email protected]. Operator details: Smarter World e.U., Sterngasse 4, 1230 Vienna, Austria · FN 630061 k, Handelsgericht Wien · UID ATU80909028 · [email protected] · +43 660 9673650. These terms are an agreement between us and the business that installs the Service ("you", "the merchant").

2. What the Service does

The Service connects to the business account you installed it from on your CRM platform and, for each payment taken there, issues a numbered tax document — an invoice, a simplified invoice, a receipt, a payment on account or a credit note — built to meet the invoicing requirements of the country you selected: the United Kingdom, Germany, Austria, the Netherlands, Belgium or Australia. It stores the document for the retention period that country requires, renders it as a PDF, and sends it to your customer through the messaging channels of your CRM account. It exports your documents as CSV.

When we handle your customers' data to issue and send documents we act as your processor on your instructions; the processor clause is in the Privacy Policy.

Compliant Receipts is an independent product and is not affiliated with or endorsed by HMRC, the ATO, any EU tax authority, or the CRM platform. The Service does not file returns, does not calculate or change the tax your CRM charges, and does not replace your accountant. Whether a document is correct for your situation — in particular the mode you choose in step 3 of set-up and the tax settings of your products — remains your responsibility.

3. Your responsibilities

• Enter your legal name, address and registration numbers exactly as registered, and keep them current. They are printed on every document.
• Tell us correctly whether you are registered for VAT or GST and whether your prices include tax. A wrong answer puts the wrong tax on every document.
• If you choose "our document is the invoice", make the four changes in your CRM that the set-up lists, so that your customer does not receive two documents showing tax for one sale.
• Check your first document in the console before confirming it; nothing is sent to a customer before you do.
• Keep your CRM account secure. Anyone who can use it can see the documents and the customer data in it.
• Use the Service only for genuine supplies to genuine customers.

4. Issued documents cannot be edited

Once a document is issued it is numbered from your sequence and stored unchanged. The Service has no function to edit or delete it, and we will not do so on request, because the tax rules of every supported country require it. A mistake is corrected by a credit note, which the Service issues for refunds, voids and deletions, and which you can request through the console for other cases.

5. Verification of registration numbers

Your registration number and your customers' VAT numbers are checked, where a public register offers it (VIES, HMRC, ABN Lookup), and the result is stored with the document as evidence. A failed or unavailable check never stops a document from being issued; the document simply does not claim the number was checked. You remain responsible for the numbers you and your customers provide.

6. Service availability

We aim for continuous operation but do not guarantee it. Payments taken while the Service is unavailable are documented when it returns: the work is queued durably and retried. We may suspend the Service for maintenance, for security, or if your use of it is unlawful or harms other merchants.

7. Fees

Fees are shown on the marketplace listing and billed by the marketplace. There is no separate agreement with us for payment. If a subscription lapses the Service stops issuing new documents; the documents already issued remain available for export for the retention period.

8. Term and termination

These terms apply from installation until you uninstall the Service or we terminate it. On uninstall we stop issuing documents, revoke our access to your account and close the connection, but we keep the issued documents for the retention period your country requires, because they are your tax records and ours. You can export them at any time before and, on request by email, after uninstalling.

9. Liability

To the extent the law allows, our liability for any claim arising from the Service is limited to the fees paid for the Service in the twelve months before the claim. We are not liable for penalties, interest or losses that result from information you entered, from settings in your CRM, from the mode you chose, or from your decision not to confirm or check a document. Nothing in these terms limits liability for intent, gross negligence, or injury to life, body or health.

10. Changes to these terms

We may change these terms with 30 days' notice by email to the address on your account and a notice in the console. If you do not agree, uninstall the Service before the change takes effect.

11. Governing law

Austrian law applies, excluding its conflict-of-law rules. The courts of Vienna, Austria have jurisdiction, without prejudice to mandatory consumer protection where it applies.